NetStar-1

SeaPort-E

The NetStar-1 approach to supporting the Virtual SYSCOM (VS) requirements is through provision of a broad level of experience throughout multiple functional areas and across selected SeaPort-e zones. We supply the highest caliber of service in Zones 2, 3, and 4, by deploying a technical staff that are Navy-knowledgeable and equipped to satisfy the needs of the SeaPort-e users.

Contact mike.zarou@netstar-1.com for more information.

NetStar-1 Quality Assurance Plan Overview

The goal of NetStar-1 Quality Assurance Plan (QAP) is to improve quality by appropriately monitoring both the service and the process that is used to deliver it, to ensure full compliance with the established standard and procedures for the QA process and to ensure that any inadequacies in the service, process, or the standards are fixed in a timely manner.  Our QAP defines the QA policies and procedures based on standard QA practices that are planned, and to be followed and adopted by NetStar-1. Our QAP also addresses overall effectiveness and efficiency of the lifecycle support capability, user satisfaction and compliance to performance levels, metrics identification and reporting, trending data collection and reporting, and opportunities/actions for process and performance improvement. NetStar-1 ensures that satisfaction of our clients  user requirements is monitored measured and reported as documented in the QAP. 

NetStar-1 is committed to quality and excellence in all endeavors. We have set our goals to achieve total customer satisfaction by delivering quality and competitive products and services on time.  We believe that quality is the responsibility of each employee, and that through continuous training and process improvement, quality and excellence shall result.

The scope of our QAP encompasses the full scope of the quality assurance support provided to our clients.  The processes encompass a quality management system that is aimed at identifying and meeting customer requirements and expectations. The processes are aligned with the established processes and leverage NetStar-1’s existing ISO 9001:2000 certified procedures and Standard Operating Procedures (SOPs) as appropriate. Our processes and associated controls will realize delivery of the products and services identified in the contract and Statement of Work (SOW).  This QAP is a living document.

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